IT Service Manager (m/f/d)

Descrição De Trabalho

Key Responsibilities:

As an IT Service Manager, you will take on a pivotal role, responsible for:

• Ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.
• Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
• Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.
• Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.
• Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.

Qualifications and Skills:

We anticipate our ideal candidate to exhibit the following attributes:

A strong commitment to a customer-centric approach, placing our customers at the core of every action.

Several years of hands-on experience in HR and/or IT systems.

• A solid grasp of IT compliance standards (e.g., ISO 27001, GDPR) and a familiarity with regulatory requirements.
• Adaptability to work in a dynamic, fast-paced environment that embraces change.
• Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.
• A willingness to thrive in an international setting.
• A keen ability to deliver added value to customers and provide top-tier service.
• Excellent communication skills, marked by clarity and conciseness in all interactions.
• A strong team player with a penchant for virtual collaboration.
• Proficiency in both written and spoken business-level English.